Receptionist
Receptionist is responsible for greeting and accomodating visitors, properly delivering hotel rules, coordinating the work of hotel services and providing exeptional hospitality.
lessons- 19
464
Result
Acquitance with International Standards
Performing paperwork
Self-presentation and Interrelation
Conflict management
Communication skills and business etiquette
Foreign languages in hospitality industry
Presentation techniques
Negotiation guide
Program
Module 1History of hotels and hospitality development
Module 2Introduction to International Classification and Certification of Hotels
Module 3Quality system management
Module 4Professional appearance
Module 5Hotel function
Module 6Course introduction: Booking
Module 7Front office specialist
Module 8Check-out Process – Theoretical
Module 9Other hotel departments
Module 10Guest services
Module 11Guest relations
Module 12Cases
Author
